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January 12, 2007



I agree. Online debating, in fact, any debating is usually fairly pointless, unless you're debating with your shrink who is being paid to acknowledge your point of view. However, isn't internet debating a place to vent? You know, channel some of that daily frustration and anger into something that may yield a good sentence or two which can then be 'borrowed' for some good chat in the pub on Friday?

I have been following the postings with great interest.

The contribution that made me think the most was the USPS research. My immediate response was ‘typical American do good story’. Well, Americans care more don't they? Especially in service industries where they want you to 'have a nice day.' How do they do it? Maybe they have more time to be happier? Or is it just because they’re clearly not spinning as many plates in a colder climate than us.

Looking at that situation, would that happen in the UK? You can play it out: the UK employee feeling totally disgruntled and laughing at the utter foolishness of the situation. Not doing anything because it's not their job to do that, reinforcing the feeling that their job is beneath them, that they don't get paid enough and that this is definitely over and above their job description! Resulting in... no package, no work fulfilment, all round dissatisfaction and everyone feeling shit about their gain, or lack of in this scenario? Because let’s face it, have you ever seen a happy person that wants to help you in a customer interfacing role? They’re either grumpy or dressing their text book responses up in a sarcy tone, so you know that they mean fuck all of what they’re saying. But what can you do when the words are right but their tone is wrong?

Is it possible this case study is the result of Americans holding an underlying belief in Karma? I have frequently noticed that some people are always this helpful and always of a cheery disposition. Is it a mind-set that yields the promise of ‘do good and good will come back to you’? The pessimist sees the hole, the optimist sees the bagel? Or are they just on a rather large dosage of Prozac?

Either way, helping something get done must feel good to all parties; in this case the sender, divine interferer and the receiver. Is this attitude / process something we could all benefit from, personally and at work?

Thinking back to the football manager scenario, yes I see that in this isolated incident his approach worked. He put the fear of god/shame in the players, but is it a long term plan? Will it result in a total overhaul and change of end results? Will it install a sustainable shift in results or in mind set? Will it make the players loyal and work harder or will it eventually build resentment and long term lead to revolt among the ranks, high player turnover – behaviour breading behaviour? What sort of culture/ working environment will it spawn?

So what's my conclusion today? Because tomorrow I may have missed my train, lost my keys and be seriously fucked off, but today my view is that every situation is all about Karma – do good and good comes back, putting a positive spin on the negatives, even if it increases your washing pile. Eventually, it's bound to catch on and become a trend…. doesn't everything?

Must sign off as I'm off to bake a cake for the village fete. Have a nice day!


You raise a lot of interesting points Anon.

One of them that I've been puzzling over, is the Clough style of management.

Of course I'd naturally subscribe to your perspective on this, but the fact of the matter was, Clough engendered extra-ordinary loyalty amongst his 'troops'. So much so that when he left Derby, the players went on strike in order to try to get him re-instated.

What does that tell us about his management style or, maybe, the mentality of footballers?



I do have a clear thought today and that is, I think that this debate forum is a nightmare as I want to join in but am too bloody busy to contribute thoughtfully!

But to your point, I do think mgmt styles should be dictated by objectives and in this case it says more about the mentality of footballers as to what they respond to.

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